The five on Analytics
There is a sixth number on a different screen, scored a different way: the audit score on Audit report, which measures your website rather than the answers.
Two denominators, not one
The most common misreading in Surfaced comes from assuming all five metrics share a denominator. They do not. Brand visibility, share of voice, average position and sentiment are measured against answers. Citation rate is measured against answers that contained source links at all, which on most platforms is a minority of them. A citation rate of 24% does not mean one answer in four links to you. It means that among the answers that linked to anything, one in four linked to you. Average position and sentiment narrow further still: both are measured only over the answers where you appeared. An average position of 2.4 says nothing about the answers you were absent from, and cannot, because an absence has no rank.If brand visibility is 0% while sources still shows citations, your domain is being used as a source without your name being written in the answer. Check Sources. The Analytics page says so in an inline note when it happens.