> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getsurfaced.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary

> The terms Surfaced uses, defined once.

## Collection

**Prompt** — a question Surfaced sends to the AI engines on your behalf. Tracked per language and per market, so one question can be several rows.

**Response** (or answer) — one reply from one engine to one prompt at one moment. The unit everything is counted over.

**Tracking run** — one scheduled pass that asks every tracked prompt of every tracked platform.

**Observation** — an internal name for a stored response. You will see it in counts such as "sampled observations".

**Citation** — an external link an engine included as a source in an answer. Counted once per answer per URL.

**Platform** / **engine** — an AI assistant Surfaced asks, such as ChatGPT, Perplexity or Google's AI answers.

## Measurement

**Brand visibility** — the share of answers that named or linked you. [Full definition](https://docs.getsurfaced.ai/metrics/brand-visibility.md).

**Citation rate** — among answers that cited any source, the share citing your domain. [Full definition](https://docs.getsurfaced.ai/metrics/citation-rate.md).

**Citation share** — among all answers, the share that cited anything at all. A property of the platforms, not of you.

**Share of voice** — your mentions as a proportion of all brand mentions in the comparison set. [Full definition](https://docs.getsurfaced.ai/metrics/share-of-voice.md).

**Rival share** — share of voice measured against your pinned competitors only.

**Average position** — your average rank in answers that ranked options. Lower is better. [Full definition](https://docs.getsurfaced.ai/metrics/average-position.md).

**Sentiment** — how favourably the mentioning answers describe you, 0–100. [Full definition](https://docs.getsurfaced.ai/metrics/sentiment.md).

**Branded / unbranded prompt** — whether the question contains your brand name. They measure different things and are reported separately. [Why it matters](https://docs.getsurfaced.ai/metrics/periods-and-filters.md).

## Findings and work

**Gap** — something the answers get wrong, leave out, or credit to a competitor. [Gap trends](https://docs.getsurfaced.ai/insights/gap-trends.md).

**Locked gap** — a gap found only on platforms you do not track. Shown as a teaser and excluded from every count.

**Severity** — critical, high, medium or low.

**Status** — new, reviewed, actioned or dismissed. The last two are terminal and together are called **addressed**.

**Action** — an item in the single work queue on [Actions](https://docs.getsurfaced.ai/improve/actions.md), with an owner and a status.

**Audit score** — how ready your website is to be read and cited, 0–100. [Full definition](https://docs.getsurfaced.ai/metrics/audit-score.md).

## Content

**Brief** — the instruction for a piece of content before it is written. [Briefs](https://docs.getsurfaced.ai/content/briefs.md).

**Article** — a piece of content in your library, at whatever stage. [Articles](https://docs.getsurfaced.ai/content/articles.md).

**Checker** — an automated quality gate run on a draft before it can be published.

## Structure

**Organization** — the billing entity. One organization can hold several workspaces.

**Workspace** — one brand being tracked, with its own prompts, competitors, members and settings. The unit of separation.

**Member** — a person with a role in a workspace. The same person can belong to several.

**Role** — what a member may do: owner, manager, editor, reviewer or viewer. [Members and roles](https://docs.getsurfaced.ai/account/members-and-roles.md).

**Market** — the country a prompt is asked from. **Language** — the language it is asked in. They vary independently. [Markets and languages](https://docs.getsurfaced.ai/set-up/markets-and-languages.md).


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